"The flight was already delayed 15 minutes and in fairness to the other 112 passengers on the plane, the crew made an operational decision to remove the family," AirTran spokeswoman Judy Graham-Weaver said.
She was removed because "she was climbing under the seat and hitting the parents and wouldn't get in her seat" during boarding, Graham-Weaver said.
They got their tickets refunded and were also offered tickets to anywhere the airline flies. I really don't know how they could complain. The FAA has safety rules, parents ought to know them before they fly with their kids.
The kid was being a brat, yet these people expected everyone else to wait while they attempted to get control of their child. How long was everyone else expected to wait, I wonder, according to these parents? Look, I know parenting is hard work, I know that kids don't always behave perfectly, but did they even give a thought to the fact that everyone else was being inconvenienced by this? Not just on that flight, but the whole airport schedule? Really, they should have just said "this isn't working out, sorry to inconvenience you all" and got off the plane.